Complaints and repairs - RMA Number request

Instructions for complaints or repair orders

How to request a RMA Number.
Find more information here ->

To speed up the process of repair or complaint, we kindly ask our customers to request a RMA (Return Material Authorization) ID, before send us the devices back.This helps us to optimize this process.

To obtain a RMA ID please fill out the form below as good as possible. Required fields are with anasterisk (*) indicates. We reserve repairs without an RMA number to reject.

Invoice Address
Customer Number:
Company*:
Street, No.*:
Post Code*:
Town*:
Country:

Telephone*:
E-Mail*:

Delivery address (if differing)
Company:
Street, No.:
Post Code:
Town:
Country:

Information about the device
Device Type*:
Serial Number:
Delivered Accessories: Power cable
Original packaging
Other:

Error description
What is the defect?*:
How is the defect shown?*:
When does the defect appear?*:

Name of techn. contact*:

Additional Informationen
Message:

Captcha
Please enter the following characters. captcha

Contacting us
You have the option to contact us using a contact form on our website. In this case, the details provided by the user are saved for the purpose of communicating with them. They are only shared with third parties for the purpose of transmission to Wöhr. They are not shared in any other way.

The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) lit. GDPR). You can revoke this consent at any time (see rights of the person concerned, see privacy policy).

The data entered by you in the contact form remain with us until you ask us to delete or revoke your consent to the storage. Mandatory statutory provisions - especially retention periods - remain unaffected.